The package includes the services and activities mentioned in the itinerary, such as transfers, tours, entrance tickets, meals, and guide services (where applicable). Any items not listed in the itinerary are not included.

You can book your tour by contacting us through our website, WhatsApp, or email.
We accept credit and debit cards, bank transfer, and secure online payment links.

• All cancellations are subject to supplier terms and conditions.
• 50% cancellation fee applies if cancelled 30 days before departure.
• 100% cancellation fee applies if cancelled within 30 days of departure.
• Issued air tickets may be non-refundable as per airline rules.
Refund processing time depends on the supplier and service type.

Yes — pickup and drop-off are included as per the itinerary. Additional charges may apply for locations outside the standard pickup area.

For the Malaysia tour, we recommend wearing comfortable, light clothing and walking shoes, as some areas involve stairs and walking, especially at Batu Caves. Since the tour includes visits to mosques, modest clothing is required — shoulders and knees must be covered, and shorts, sleeveless tops, and revealing outfits are not allowed. Women may be required to cover their head with a scarf when entering the mosque. It is also advisable to carry a hat, sunglasses, sunscreen, and a bottle of water, as the weather can be warm and humid. A light jacket or shawl may be useful in air-conditioned vehicles or malls.

Most sightseeing activities on this tour are suitable for children, seniors, and families. The cable car ride in Malaysia is generally suitable for children, infants (with parental supervision), and senior citizens, as it is a smooth and non-strenuous activity. However, it may not be recommended for pregnant women, especially in later stages of pregnancy, due to safety and health considerations.

At Sunway Lagoon Theme Park, some rides and attractions may have age, height, or health restrictions. Certain thrill rides and water slides may not be suitable for infants, seniors with medical conditions, or pregnant women. Infants and young children must be accompanied by an adult at all times.

If any guest has health concerns or special conditions, we recommend informing us in advance so we can suggest the most suitable and safe activities.

Yes — rescheduling is allowed if requested in advance.
Last-minute changes are subject to availability and supplier approval.

Our local team and service partners will assist you during the tour. All emergency contact details are shared in your final booking confirmation.